Clearlight Glass & Mirror is seeking a reliable and detail-oriented Shipping Associate to join our team. This role is responsible for preparing, packing, and shipping custom glass products while ensuring accuracy and quality. Responsibilities:

• Prepare and package glass products for shipment
• Verify orders for accuracy before shipping
• Load and unload materials safely
• Label and organize outgoing shipments
• Work closely with production and warehouse teams
• Maintain a clean and organized work area
• Follow all safety procedures and guidelines

  Requirements:

• Previous warehouse or shipping experience preferred
• Ability to lift up to 50 lbs
• Attention to detail and accuracy
• Basic computer skills (for shipping labels/orders)
• Ability to work in a fast-paced environment
• Reliable and team-oriented

Clearlight Glass & Mirror is seeking a skilled and reliable CNC Operator to join our production team. This role is responsible for operating CNC machinery used in the fabrication of custom glass and mirror products, including cutting, drilling, edging, and polishing.

Responsibilities

• Operate CNC machines to cut, shape, and finish glass products
• Read and interpret work orders, measurements, and specifications
• Set up and adjust machine settings as needed
• Monitor machine performance and troubleshoot basic issues
• Inspect finished products to ensure quality standards are met
• Safely handle and move glass materials
• Maintain a clean and organized work area
• Follow all safety procedures and company policies
• Work as part of a team to meet production goals

Qualifications

• Previous CNC or machine operation experience preferred
• Experience in glass fabrication is a plus
• Ability to read measurements and basic drawings
• Strong attention to detail
• Basic mechanical skills
• Ability to work in a fast-paced environment
• Reliable and punctual

Clearlight Glass and Mirror is seeking a dependable and experienced Maintenance Technician to support our manufacturing operations. This role is responsible for maintaining, troubleshooting, and repairing production equipment to ensure minimal downtime and safe, efficient operations. Responsibilities

• Perform routine maintenance on production machinery and equipment
• Troubleshoot and repair mechanical, electrical, and pneumatic issues
• Respond quickly to equipment breakdowns to minimize downtime
• Conduct preventive maintenance (PMs) as scheduled
• Inspect equipment and identify potential problems before they occur
• Maintain accurate maintenance records
• Follow all safety procedures and company policies

Qualifications

• Previous experience in a manufacturing environment preferred
• Strong mechanical aptitude and troubleshooting skills
• Basic knowledge of electrical systems preferred
• Experience with pneumatic and hydraulic systems is a plus
• Ability to read manuals and basic technical documents
• Ability to work independently and as part of a team
• Reliable and detail-oriented

We are seeking a qualified, dependable Class A or B Truck Driver to join our delivery team. In this role, you will be responsible for loading goods from the warehouse into your truck, transporting the load to the client’s location, and unloading the shipment when you arrive. Our drivers must always drive safely and be professional and courteous when talking with our customers. We prefer candidates who have at least 2+ years of truck driving experience and who know how to perform routine maintenance on trucks, but we are willing to train the right person. Class A or B Truck Driver Duties and Responsibilities

• Map delivery routes to ensure timely deliveries
• Pick-up loads, organize goods in the truck, and secure packages
• Ensure trailer hitch is properly and securely attached to tractor unit
• Transport glass products either loose lite or crated from place of origin to assigned destination
• Obtain signatures or warehouse scans to confirm and complete deliveries with clients
• Communicate with dispatch as needed and customers
• Maintain and service vehicle as needed (refuel, change oil, tire pressure, repairs, etc.)
• Maintain detailed driving and delivery logs (ELD)
• Track and report working hours
• Adhere to company rules and regulations as well as DOT/FMCSA
• Obey all applicable traffic laws and drive according to the weather/road conditions

Class B Truck Driver Requirements and Qualifications

• High school diploma or GED equivalent preferred
• Valid Class A or B commercial driver's license required
• 2+ years of driving a tractor-trailer or large truck a plus
• Clean driving record with no moving violations
• Experience operating warehouse equipment, such as electric lifts, hand trucks, and pallet jacks a plus
• Able to lift up to 50 pounds
• Must pass a background check and drug test and Clearinghouse Records

POSITION SUMMARY

Position is responsible for general inside customer service duties for the company including consulting with customers, both in the office and on the phone, providing quotes, and maintaining the sales order chain to satisfy their glass and mirror needs.  Works closely with management, office staff, sales staff, and fabrication staff in building the company’s brand by conveying a professional image, demonstrating excellent product knowledge, and emphasizing the company’s competitive advantages including in-house fabrication, creative designs, and quality custom products.  Builds relationships and delivers outstanding service to generate sales over the long-term.  This position reports to the Sales Manager.

Position Schedule

This position is a full-time job, 8AM – 5PM, Monday – Friday, except company holidays.  The critical hours are 8AM to 9AM and 3PM to 5PM when call volume and in-office visits by customers are often at their peak. The budgeted hours are 80 hours per pay period.

Essential Duties

Customer Service / Order Processing

• Serve as the primary inside contact person for all customers.  Office Manager will serve as an overflow / backup as needed, but this should be kept to a minimum.
• Using the company’s pricing tools, provide timely and accurate quotes to customers’ requests, with a target of < 1 hour for emails/faxes and < 1 minute via phone.  Calculate shipping and crating charges if customer is not eligible for delivery.
• Review all orders for feasibility and/or missing information.  Seek out prior quote to confirm details.  Compute pricing and/or verify with quote.  Communicate any discrepancies with customer and resolve
• Input all sales orders and prepare shop paperwork following company guidelines on pricing, lead times / dating, warehouse rack, and shop communications (i.e. regular versus expedited orders using color coded copies, etc) with a target of < 1 hour, but never later than end of the day’s shift (i.e. 2PM).  Consult with Office Manager on all non-inventory items to determine what fabrication and/or raw material is needed if any.  Print shop labels for all orders.
• For orders that require tempering, print tempering order after entry, and put into “To Be Tempered” file awaiting fabrication completion.
• Enter new prospects into computer as directed by the Outside Sales Manager,
• Enter new customers into computer as required.
• Prepare drop off / pick up paper work as requested by customers and file in correct delivery route folder.
• Communicate issues/delays to customers and indicate revised completion dates as needed.
• For customers that require it, and for any order that has not been quoted and exceeds $200, send sales order acknowledgement via fax/email.
• Routinely throughout the shift, check emails and take appropriate action.
• Handle the customer pickup process, both wholesale and retail, by providing correct paper work, having them sign a copy, verifying and obtaining any open balance amounts, processing payments, and providing customer with accurate balance due amounts.  In conjunction with shop floor employees, locate customer’s order and give it to them or have it loaded into their vehicle.
• Attention to detail is paramount to ensure accuracy, completeness, smooth operation of the company (including complete and accurate records and filing), and high customer satisfaction.

Inside Sales

• Consult with phone customers to identify their requirements.  Explains options, provides estimates, and explains lead times.  Get assistance from others on questions that exceed knowledge as required.
• Pass installation customers to Sales Manager or Assistant Sales Manager if available or to other management as an alternate, or capture basic information and forward message to Sales Manager for later follow up.
• Communicate up-front deposit requirements and obtain prepayment for those customers that do not have an account.
• Process weekly Stoll program orders including entry and paperwork no later than each Tuesday.  Identify orders that require CAD files and forward to management for generation.
• Process on-line orders, ensure timely packing and shipping within 2 business days of receipt, and communicate status with customer.  Answer questions from on-line customers < 2 hours.
• Oversee the on-line inventory levels, discuss replenishment requirements, review with management, and create sales orders as directed.
• Attention to detail is paramount to ensure accuracy, completeness, smooth operation of the company (including complete and accurate records and filing), and high customer satisfaction.

Installations

• Take and route calls to appropriate person(s) for installation related requests including consultations, appointments, scheduling, and repairs.  Ensure that the messages are received.

Invoicing / Pickup / Delivery / Shipping

• Create invoices for completed production with a target of < 2 hours, or by the end of the day’s shift for the next day delivery routes.  Verify the accuracy of quantity, pricing, and that all operations were actually completed.  Communicate any issues with the Office Manager for immediate correction.
• Track and apply delivery charges as the initial invoices are processed for each customer each week.
• Email all Stoll invoices as they are completed before the paperwork is filed.
• Email all ACI/Binswanger invoices as the signed packing slips are brought back after delivery.
• Contact local non-delivery customers to inform them their order is ready for pick up in a timely fashion, with a target of < 1 hour, or by the end of the day’s shift.
• Inform Office Manager/Sales Manager about deliveries and orders that are completed and ready for shipment.
• Attention to detail is paramount to ensure accuracy, completeness, smooth operation of the company (including complete and accurate records and filing), and high customer satisfaction.

General Office

• Follow company procedures for paperwork, filing, copying, etc.
• Keep office equipment running.  Inform Office Manager about supply needs including paper, ink, etc.
• Keep the design center and front office clean, tidy, and uncluttered.
• Attention to detail is paramount to ensure accuracy, completeness, smooth operation of the company (including complete and accurate records and filing), and high customer satisfaction.

Safety and Compliance

• Follow all safety procedures
• Monitor practices for unsafe conditions and make management aware of any issues or concerns so that they may be promptly addressed

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:

• Standing/Walking/Sitting/Balancing: Frequent changing between the standing and sitting position.  Walking on carpet/tile/concrete floors.
• Lifting/Carrying/Bending/Twisting/Reaching/Stooping/Crouching: Regularly requires bending, twisting, reaching, stooping, and crouching.  Routinely lifting and carrying up to 25 pounds throughout the day and occasionally up to 35 pounds.
• Talking/Hearing: Professional Verbal Communication (both written and oral) required.  Normal hearing required.
• Repetitive Motions: Frequent use of computer keyboard and telephone.  Familiarity with computer software. Normal office activities.
• Visual Acuity: Depth perception, color vision, and near visual acuity required. Ability to see in dimly lit shop.
• Temperament: Ability to work independently and under specific instructions with little supervision. Ability to perform repetitive tasks.
• Environment Factors: Occasional exposure to changes in temperature/ humidity while working in the shop.